Our 60-Day Results Guarantee
We stand behind our shampoo. Every first bottle of Ginger Shampoo comes with a 60-day results guarantee. Here’s how it works.
Frequently asked
What does the guarantee cover?
Your first bottle of our Ginger Shampoo, up to S$50. It’s covered whether you bought it on its own or as part of a bundle. The guarantee covers one bottle.
This guarantee applies to orders placed on madetobloom.sg only. Purchases on Shopee, TikTok Shop, or other marketplaces are not covered, since those platforms run their own returns.
How do I activate my guarantee?
After your order is delivered, we’ll email you to ask for a “before” photo of your hair. Send it within 14 days of delivery. Once we have it, your guarantee is active. The before photo is your starting point, so you can see your progress over the next two months.
What happens if I don’t send a before photo?
The before photo is what activates your guarantee. Without it, your purchase isn’t covered, so please look out for our email once your order arrives.
When can I make a claim?
After you’ve used the shampoo as directed for at least 60 days from your delivery date. Hair takes time to respond, so consistent use over the full window gives the product a fair chance to work.
How do I make a claim?
Get in touch with our customer service team. We’ll ask for an “after” photo of your hair and a couple of quick questions about your experience. Once we have those, we’ll process your refund.
I bought a bundle. How does the guarantee work?
Your first bottle of Ginger Shampoo in the bundle is covered. If it doesn’t work for you, we’ll refund that bottle and you keep the rest. If you’d prefer to return the whole bundle, the other items need to be unopened and sent back to us, and we’ll refund the full bundle.
How long does my refund take?
We process approved refunds within 3 business days. Depending on your payment method, it can take up to 14 days to reach your account, which is your bank’s processing time. PayNow refunds are usually faster.
Do I need to return the bottle?
No. For a standard refund you keep the product. Just send us the photos and feedback.
MadeToBloom reserves the right to modify or discontinue this guarantee at any time.